Citizenship Coach FAQ about Citizenship Test Products & Services

FAQ - About Our Products & Services

My friends told me that the interviewer asked the exact same questions as what they learned from your products. That's great! How come?
Can I order over the phone?
Do you take payment by checks?
Is your payment secure?
You guarantee money back! That's great! What's your money back policy?
What's your warranty?
What's your return policy?
Are there any special discount programs available for non-profit organization?
Do you have an affiliate program?
Is your study material official?
Are you affiliated with the USCIS?
Other websites give me more questions and study material. Why don’t you?
I forgot my password! Help!
Where is the "Resources" section?

Can I order over the phone?
To keep the cost of our product and services low for our customers, at the moment, we only accept payment over the web and check. Most companies that accept payment over the phone pass on the costs of hiring people and phone fees to customers. Our online payment is as convenient and secure and we encourage you make your purchase on our website.

Do you take payment by checks, money orders?
We want to provide the fastest service possible to our customer. Payment by checks or money orders usually takes the longest because it requires bank authentication. However, you can pay for your product purchase with checks or money orders. We will ship the product as soon as we receive your payment and your check is cleared. Please visit the "Mail-in-check" page for instruction.

Is your payment secure?
Yes! Of course! We use PayPal, the World's leading online payment processing service provider. We do not store your credit card or any payment information on our website. At the same time we have Security Certificate installed. This makes your payment secure.

You guarantee money back! That's great! What's your money back policy?
Yes! We're happy to give you your money back! And we make the process so much easier than our competitors. If unfortunately you fail your test for ANY REASON (difficult interviewer… you partied to much the night before the test, you came late, your dog ate your documents…,) no matter what it is, just let us know that you fail the test! All we ask is the test result you got from the USCIS with that red stamp. We'll be happy to give you your money back; no questions ask why, no phone call, no survey, and no embarrassment. We are confident that our study system and material will help you pass the test. So, give it another try instead!

What's your warranty?
We are confident that our products are free from defects. However, within 30 days of purchase, you may return your products to us if defects are found and we'll be happy to replace it with a brand-new one! We recommend that you have delivery confirmation and delivery insurance with USPS.

What's your return policy?
We make returning the product super easy. Within 30 days of purchase, if you're not happy with the product, you may return it to us in it's original condition. We recommend that you have delivery confirmation and delivery insurance with USPS. We will refund your money less S & H.

Are there any special discount programs available for non-profit organization?
Yes! Non-profit organization has access to very special discount. Please contact us with the name of your organization and proof of non-profit. Your order will be handled off-line. By the way, thank you for your service to the community, wherever you area!

Do you have an affiliate program?
Yes! Please see our "Affiliate" page to find out more information.

Is your study material official?
Yes! Of course! The basic 100 questions were provided by the USCIS – the people who will test you! We also develop the alternative format, which are the same questions but asked in different way! This way, you will be ready no matter how the questions are asked.

Are you affiliated with the USCIS?
No, we are not affiliated with the USCIS in any way. We only use the official citizenship test questions given by the USCIS.

My friends told me that the interviewer asked the exact same questions as what they learned from your website. That's great! How come?
Yes, that's true! Of course. You will learn the 100 official questions. Plus, we will train you the alternative questions AT THE SAME TIME (so, no time wasted.) We develop our copyrighted alternative questions, which asked the same information as that of the 100 official citizenship test questions by the USCIS. No matter how the questions are asked, you'll be ready. Money back guaranteed!

Other websites give me more questions and study material. Why don't you?
Of course we don't! Why learn more than what is required? If you have time to waste, browse the internet for plenty of free information!

I forgot my password! Help!
Help is here! Just click here to request your old password sent to your email address.

Where is the "Resources" section?
On the top menu of the website, there's a link called "Resouces". If you move your mouse over this link, you will see a list of citizenship test resources, including State specific questions and answers.

If you don't see your answers here, please contact us and we'll be happy to answer all questions you may have!

Citizenship Test: Study for your citizenship interview with CD & DVD. If you want an even better way to learn your citizenship questions, take our convenient online citizenship training class! You'll love it!